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It helps in directing the calls made to a firm reach the appropriate person or department through a phone menu. The automated response recording plays as soon as the call is received and helps the caller reach out to the desired person by prompting them to press certain numbers as per their need.
This enables proper channeling of incoming calls and also reduces unproductive time spent by employees in answering inappropriate calls. An executive helps the callers who are not able to reach their desired extension through automated help.
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